Original topic:

Samsung and Bose compatibility issues

(Topic created on: 07-14-2023 07:05 AM)
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iamRDK
Active Level 1
Options
Galaxy S
Hello community, 

I am facing this issue where Samsung and Bose is not compatible. I have S22+ and Bose's Soundlink II connectivity issues, where the connection disconnects after few hours or it might disconnect after few mins. I haven't found a pattern yet so it's very annoying to keep pairing them again and again. It's just because of the NFC that tapping it helps but sometimes even that fails, then I need to turn off the phone's bluetooth and turn it back on to connect with the speaker. 

I am sure this clash is between these two brands as-
1) When the speaker disconnects from the phone, my watch stays connected to the phone, so phone's bluetooth is fine. 
2) Since BOSE supports dual connection, my old Poco F1 stays connected to it, only Samsung disconnects, so even the speaker's bluetooth is fine.

I tried resetting the Speaker and phone's connectivity settings, still didn't help. 

Has anyone faced this issue? Or do you know what might be causing it? 
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7 Comments
umesh30
Expert Level 2
Galaxy S
Use samsung's own SmartThings app.
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iamRDK
Active Level 1
Galaxy S
But the speaker is not smart. It's just a good bluetooth speaker.
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umesh30
Expert Level 2
Galaxy S
SmartThings app work very well for simple Bluetooth speaker too.
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RajathSR
Active Level 10
Galaxy S
might be a bug,

did you try disconnecting poco and connecting only s22 ?
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iamRDK
Active Level 1
Galaxy S
Yes, even then it disconnects.
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RajathSR
Active Level 10
Galaxy S
connect to the" remote support team" from the members app and raise the issue there
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application>Support>Type your query>Ask a question/Tap an error report>Send)

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support   

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