Original topic:

Samsung S9 overheating

(Topic created on: 09-12-2020 01:44 PM)
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ParitoshPatel
Active Level 3
Options
Galaxy S
Hey there community I've been using my Samsung S9+ since October 2019 and since last week I've seen my phone getting overheating even while listening songs in spotify and it's gets extremely heated while playing CoDM which never happened before 
4 Comments
rajkm008
Active Level 10
Galaxy S
reboot your device in to safe mode, and observe the device condition whether it's working normal or its getting overheated. if its device functions normal on safe mode then problem lies with third party applications , find the abnormal app and uninstall...
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rajkm008
Active Level 10
Galaxy S
Guide to enter safe mode.
1Power off the device.
2Now turn on your device by pressing the Power key . When Samsung logo appears, press and hold the Volume down key .
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rajkm008
Active Level 10
Galaxy S
Follow these steps may help you to resolve the device heating problems...do the clear cache or factory data reset of your phone using (factory data resetting& wipe cache partition )recovery mode
1.Turn off the phone (hold power button and select “Power Off” from the menu)
2.Now, press and hold Power+Home+Volume Up buttons..
3.Keep holding until device logo shows up and phone restarts again, you should enter recovery mode. And clear the cache and reboot again, even if problem persists please visit nearby Samsung service centre and ask them to fix the issue
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Samsung_Support3
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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