Samsung S24 Ultra WhatsApp call locked screen issue

[EKSbd]

Recently, I reinstalled WhatsApp Business and migrated my WhatsApp to Business. Afterward, I encountered an issue: during incoming calls, it rings and the screen brightens, but the screen remains locked. I need to unlock the screen to see the call screen. I checked permission and battery issues, but the problem persists. Can anyone suggest a solution?Recently I reinstalled WhatsApp Business and migrated my WhatsApp to Business. After that facing an issue, during incoming call, it's ringing and screen is brighting but screen is locked. Need to unlock the screen to see the call screen.

I checked permission issues and battery issues.

Still not solved. 

Can anyone tell me the solution? 

[kpmistry1977]

Same problem here...

[EKSbd]

I am noticing the same problem with my old Galaxy Note 9 as well. Funnily enough, I have a problem with WhatsApp on the Note 9 and WhatsApp Business on the S24 Ultra, but the reverse is fine.

[EKSbd]

Finally solved the problem:

A potential solution involves enabling full-screen alerts for WhatsApp in the phone's settings:
1. Open **Settings** on your Galaxy S24 Ultra.
2. Navigate to **Apps**.
3. Tap the three-dot menu and select **Special Access**.
4. Scroll down to **Full-screen alerts** and enable it for WA Business.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are our valuable customer, we will surely try and help you with this. But since it is beyond our support boundaries we cannot support any third-party applications.

Kindly contact the respective application helpline. They will be able to provide you with the exact information about the issue.

Warm Regards,
Samsung Customer Support