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09-30-2023 04:25 PM (Last edited 11-08-2023 01:44 AM ) in
Galaxy S
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10-03-2023 04:07 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your issue, we request you to please report the problems with a log file. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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10-03-2023 04:24 PM in
Galaxy SOn my S22 device I have shared logs several times
I was simply attended to by automated bot responses
Hence I would not like to share my device private usage diagnostic logs.
However your expert software/OS team can reproduce this issue.
Simply install and log into Netflix account having 4k premuim subscription.
Update the oneUI software and notice the difference in video playback quality!!
This issue has been reported by many users on Samsung forum and can be easily reproduced at your end without having any need for user logs.
Netflix widevine certificates/security gets corrupted upon upgrading device software every month.
Which simply means we have to logout, uninstall Netflix and reinstall after each update!!
