Here’s a community post you can use to get help for your Samsung S23 issue:
Hi everyone,
I’m facing a serious issue with my Samsung S23. My phone hangs completely for about a minute and then automatically switches off. This happens frequently, and I’m unable to use my phone properly.
I have tried: ✔ Restarting the phone ✔ Clearing cache ✔ Closing background apps
But the problem still persists.
Has anyone else faced this issue? What can I do to fix it? Should I go for a software update or a factory reset? Any suggestions would be really helpful!
Thanks in advance!
You can post this on Samsung’s official community forums or Reddit’s Samsung section to get responses from experts and other users. Would you like additional troubleshooting steps?
As per your concern, we would request you to kindly perform the following steps to resolve your issues.
● Galaxy device auto restart issue: → Kindly use a genuine Samsung charger. We always recommend using a genuine Samsung charger for charging your device.
→ There are two methods to disable the auto restart function. 1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled. 2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.
→ If you are facing this issue after installing any new application then uninstall that application. Tap on Settings> Apps > desired app> Uninstall> Ok.
● Galaxy device hanging issue: ● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● You can reset your device by following the steps: 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember, then advise to reset (Forgot password) his/her Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
