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11-23-2024 01:16 AM in
Galaxy S- Mark as New
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11-23-2024 06:37 AM in
Galaxy SSome users have reported that the issue started after a software update, but it's unlikely that the update itself caused the problem. More likely, the update may have triggered a pre-existing hardware issue.
To minimize the risk of experiencing this issue, you can take a few precautions:
- *Handle your phone with care*: Avoid dropping your phone or subjecting it to physical stress, as this can cause damage to the display connector or flex cable.
- *Keep your phone's software up to date*: While software updates may not be the cause of the issue, keeping your phone's software current can help ensure that any potential problems are addressed.
- *Monitor your phone's performance*: If you notice any unusual behavior or issues with your phone's display, contact Samsung support immediately.
If you do experience the green and pink line issue, you may need to have your phone's display replaced. Samsung has been providing free display replacements for some affected users, but this may not be available for all devices or in all regions.
I understand your concern and loyalty to Samsung, and I hope this information helps you take steps to minimize the risk of experiencing this issue.
You can check these links
https://www.androidauthority.com/how-to-fix-green-line-issue-on-phone-screen-3342058/
https://r1.community.samsung.com/t5/galaxy-s/samsung-galaxy-s23-ultra-screen-green-line-issue/td-p/2...
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11-23-2024 10:11 PM in
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11-24-2024 12:08 AM in
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11-26-2024 11:47 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various factors. As for now, there is no such type of issue on Samsung devices. In case there is any kind of issue occurs then we are always helping our customers to resolve their issues according to Samsung guidelines.
Warm Regards,
Samsung Customer Support
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11-26-2024 11:51 PM in
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01-31-2025 06:22 PM in
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02-25-2025 06:00 PM in
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2 weeks ago in
Galaxy S