Since December 28th, my Samsung Galaxy S22+ has had a green line on the display. Despite contacting the authorized service center via email and phone, and visiting their location in person, a free screen replacement has been denied. They insist on charging for the repair, citing ineligibility for a free replacement. As the defect appears to be software-related, rather than caused by physical damage, I believe Samsung should provide a complimentary screen replacement.
Their refusal suggests a lack of customer care and prioritization of profit over customer satisfaction, especially considering the recent software update potentially causing this widespread issue among S22 users. This situation severely impacts brand trust. I request urgent attention to this matter and a prompt resolution.
You are absolutely right Recently Samsung phones got to many dead motherboard and display issues. Your only hope is this issue gets spread out in social media causing Samsung to give free replacement. So, go there and see how common this issue has became. Also, Samsung has best display tech but not the best quality control on hardware and software. Theg should give lifetime warranty on motherboard and display or at the latest longer warranty on these if they are sure that there hardware and software has no quality issues.
Display is one of the hardwares OEMs make money with. So, obviously, samsung won't replace it at free of cost, as people know the value of their brand.
Samsung is offering complimentary screen replacements for all S21 series and S22 Ultra models. However, this policy does not extend to the S22 and S22 Plus models.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)
I already did that. However, they declined to offer a complimentary screen replacement and instead requested payment of approximately ₹16,500 for the display repair.
Would you as a customer, be willing to pay for repair costs if your device was damaged due to a software update and not by mishandling on your side? I believe it is only fair that Samsung takes responsibility for this issue and covers the repair costs.
