Original topic:

S20+ Green line issue after march 2025 security patch

(Topic created on: 04-30-2025 03:21 PM)
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sammmyuser
Beginner Level 2
Options
Galaxy S
After the installing the security patch update of march 2025 I am experiencing green line issue. Is this intentionally done by samsung so that we switch to newer models?
10 Comments
ZellyFizzz
Active Level 7
Galaxy S
Few Guidelines During Update- Reason Samsung Usually Pushing it during Nights.
1. Initially charge the phone to 80-90%.
2. Refrain from charging during installation.
3. An air-conditioned environment is optimal for installation and subsequent phone placement.
4. Allow sufficient time before initial use.
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ZellyFizzz
Active Level 7
Galaxy S
screen panel damage occurred only when updates were installed while charging or at temperatures exceeding 35-40°C. This was due to overheating. Adherence to above mentioned guidelines will prevent this screen damages
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ZellyFizzz
Active Level 7
Galaxy S
1. restart your device
2. backup your data
3. do factory data reset
4. open & recover backup
5. fixed 🔥
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ZellyFizzz
Active Level 7
Galaxy S
IF DOESN'T WORK ↑ VISIT SAMSUNG SERVICE CENTRE
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sammmyuser
Beginner Level 2
Galaxy S
Okay.. I'll try this
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ram_ram
Expert Level 1
Galaxy S
Samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care try I got free replacement for my s22 mobile display
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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