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05-26-2021 02:39 PM in
Galaxy SLink 1attached:- https://r2.community.samsung.com/t5/Galaxy-S/S21-ULTRA-WENT-BLACK-SCREEN-SUDDENLY/td-p/7306192
I felt like they had very little incentive to repair the phone under warranty. They just wanted me to pay more than Rs 20000 for the display and cost of service and had no clear explanation as to how a high end phone with the highest quality of gorilla display would stop working because of a scratch on the screen or dust dots on the back? Is this not a normal wear and tear? Does having a scratch on the screen make the phone go out of warranty? Is this flagship product having a cost of over 1 lakh rupees so delicate that the scratch on the screen would stop the display from working? Many users of samsung S21 ultra have written about the same issue on samsung forums and have got their phones repaired in warranty.... I have the same phone and the same issue and just having scratch or dot on the phone disqualify me from getting the phone repaired?
It might be true that this service centre might not have received a case like this before as this is a fairly new phone but as you would see in the links above it is an ongoing issue.. There might not be many people but there are still a few unlucky users like me who have faced this challenge and having to fight for getting warranty on a 3 month old phone is really frustrating. All my data is on the phone and there are so many tasks that I am unable to perform because all the data was on the phone and I am struggling to get phone repaired since last 3-4 days
This is a very genuine problem and It did not happen because of any kind of impact damage or mishandling and three months ago I spent upwards of Rs 100000/- (One lakh) on a flagship Samsung device and I am being asked for more than 20000 rs to repair the phone for a manufacturing defect? I have already paid so much for the device and have to pay for the manufacturing defect as well?
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05-26-2021 02:40 PM in
Galaxy S- Mark as New
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05-26-2021 02:50 PM (Last edited 05-26-2021 02:51 PM ) in
Galaxy SI also recommend u to contact the manager and not the reception ppl, they r just not technical person and their target is to avoid warranty.
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05-26-2021 03:24 PM in
Galaxy SManager is extremely scared that Samsung will send them a debit note if they repair the phone in warranty.. M
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05-26-2021 05:39 PM (Last edited 05-26-2021 05:43 PM ) in
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05-26-2021 08:27 PM in
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05-26-2021 09:20 PM in
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05-26-2021 09:51 PM in
Galaxy S- Mark as New
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05-26-2021 10:29 PM in
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05-26-2021 02:56 PM in
Galaxy Shttps://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionGeneralNew.jsp?siteId=592...
