Samsung S21 Ultra Pink line Issue

[AKARSH_PJ]

Last Year November I got a pink line issue on my S21 Ultra. Now it increased to two. The phone is still in mint condition without and dents or scratches with proper software update and care. Sill Samsung's telling we can only get free replacement if it's purchased within 3 years. But even the authorised server center even deny the fact there is no free replacement provided after 1 year warranty. It's really a shame that they are not provinding free replacement if its from the software side & not due to physical damages and even restricting the period for 3 years even though they are providing wirh 4 to 7 years of software update. So it its even happening with their flagships, whats the use of us buying even though its giving 7 years updates buy only 3 years support for these line issue. Im a Samsung Note & S Series user for almost14 years and I'm very disappointed from their responses and actions take for these issues.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[AKARSH_PJ]

I tried contacting authorised service center and they denied any replacement. Then I contacted Samsung's official toll free number and they told me it will only be possible of the smartphone is within 3 years from the date of purchase. So both of those are ruled out as a solution.

[goodthings]

They told you absolutely right ✅️. Thanks.

[AKARSH_PJ]

But that's not even the issue I have posted here. You are going off topic after replying.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support