Since the april security update, my phone was completely fine till last month. last month, my screen got thick white line poped up from no where. since it was not from my side and a complete techmical issue, i went to the customer service centre and showed them, since my warranty was expired they told me i have to replace my screen which will cost more than 14 thousand rupees. since then my screen got 3rd white line today. what should i do. A few weeks back, Samsung offered one time free screen replacement for S series "Except S21 FE" . Well that was a bit shocking and disappointing, because the problem of this green or white line is completely because of their product being incapable of adapting to the new settings or their update that they've given to their phone including S21FE. But now, the customer should pay for the problem that the company created. I am just hopping someone will address this issue.
ps: my friend who purchased the same phone more like same week got our 2nd white line same day, he even got the problem of backside bulging when the phone is heating, just like mine.
I agreed with you They provide valuable assistance and guidance to consumers, helping resolve grievances effectively. Reporting to NCH can be a proactive step towards finding a solution and ensuring your consumer rights are protected. Don't hesitate to seek their support if you encounter any problems
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