Original topic:

Samsung S21 FE 5G - White line issue

(Topic created on: 04-12-2024 10:50 AM)
3128 Views
Kamal_14
Beginner Level 2
Options
Galaxy S
Hi I got white line on my phone after March update.
There is no physical damage on my phone.
I have visited Samsung service center, they told me the display has to be replaced and it's chargeable.

I don't know why Samsung is not testing software update properly before release to end user.

I don't want to pay for my display replace.
It's not my fault, it's Samsung's buggy software update fault.

Please let me know, if anyone has any solution for this.


21 Comments
sujithms
Active Level 1
Galaxy S
I have similar issue how to get it serviced?
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
Chambawale
Active Level 5
Galaxy S
White line ki photo bhejo
0 Likes
Kamal_14
Beginner Level 2
Galaxy S
After restart and installing another software , also facing same issuetmp_b6fa54aa-5e3b-4756-a800-ce9ab9d71f61_1000161142_1711626856.jpg
JeyaGodwin
Active Level 1
Galaxy S
Same issue from yesterday
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
Rajeev2
Beginner Level 2
Galaxy S

This morning I have faced the same problem of a white line suddenly appearing on the S21FE screen. I wrote to Support at Samsung Member. I was advised to reset the cell. I have done the factory reset today. But the white line is still there. Samsung must replace the defective screen FOC immediately. I am feeling cheated for my handset getting this problem. We buy Samsung products with the expectation of trouble free performances. 

0 Likes
Vimal099222
Beginner Level 2
Galaxy S
Very bad experience with S21FE. White line issue is occurred in my S21FE Phone. I visited samsung care they told me all samsung S series phone are repared by free of cost except s21Fe for same issues.
0 Likes