Original topic:

Samsung Pass issue

(Topic created on: 04-20-2023 02:22 PM)
274 Views
srivatsa07
Active Level 1
Options
Galaxy S
Since morning my Samsung pass is creating an issue both on my smarttab + smartphone

I have done everything.
1. Clear data
2. Clear Cache
3. Uninstall Update
4. Install update
5. Reset settings

Still its persisting.

First issue came was :- Network connection error ( 16) and now its says cannot verify finger print. 

We removed and added fingerprint.

we meaning :- me and the samsung customer care support.

I need that app to work, its where all my passwords are stored. 

Kindly contact me and help me.

5 Comments
rmps
Active Level 6
Galaxy S
Same problem... unable to use
samfan91
Active Level 10
Galaxy S
Samsung pass was integrated with Samsung wallet so I suggest you try Samsung wallet once...
srivatsa07
Active Level 1
Galaxy S
I tried same issue
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srivatsa07
Active Level 1
Galaxy S
It's working now, it's now integrated into Samsung wallet..
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cs-member11
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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