163 error for both samsung wallet and pass

[HarisankarS]

Hi,

I am using S24. When i try to login samsung pass/wallet, i encountered by 163 error code that says temporarily unavailable. I don't think its temporarily because i got the same popup from the Jan fourth week (nearly 3 months😮). Now i got that same from wallet too. I thought may be chance of some setting done wrongly by myself. So i tried to reset the phone but that not solve the issue.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Check app Cache: Settings> Device care> Storage> Clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

It may occur because of network problem, Samsung Wallet app or related services errors, installation of external files that may have permission for the device or rooting files. So, exact cause may vary depending on the sources. Please update the latest version of Samsung Wallet app, check if the Internet browser is normally accessible through mobile data network (LTE, 3G, etc.) after disconnecting Wi-Fi.

In case the issue still occurs, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support