Samsung Galaxy S8 bluetooth not pairing with car's ford sync music device

[SaravananNatar]

Hi,

I purchased Samsung galaxy S8 last week and the bluetooth is not finding the car's ford Sync music player device.

Is it compatibility issue as i read in some forum that S8 uses bluetooth 5.0 version. If yes is there a fix from samsung for this issue

I tried various steps like forcestop bluetooth, finding the device again etc but nothing seems to work. All the phone i've used earlier was pairing

[admin_]

Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url https://community.samsungmembers.com/en_IN#/

[SaravananNatar]

I had 8.0 ver with latest patch of May, now i installed 1June patch and problem got resolved. Able to pair with Sync music player