Original topic:

Samsung Galaxy S24FE eSim installation problem

(Topic created on: 09-22-2025 08:51 AM)
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manisharyavy
Active Level 1
Options
Galaxy S
There is a lot of problem installing e-SIM in my phone. We have tried to install more than ten times and tried with Jio SIM. There is a lot of problem installing e-SIM in my phone. We have tried to install more than 10 times and tried with Jio SIM. After being 56% while installing Jio SIM, the error started coming by automatic lock. Network problem and repeatedly such a thing kept coming due to which I have lost about one thousand to fifteen hundred rupees, now what should I do? Explain the solution of why something is not happening. Explain how it will be especially the Samsung team is urged. 
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11 Comments
Saiyan36
Active Level 5
Galaxy S
How u lost 15 k?
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manisharyavy
Active Level 1
Galaxy S
15000 No ₹1500 Actually, if you go to Jio Care and get activated once, it did not happen in the same way, then go and get it done many times. Eight or ten times in a row, the Jio Care Wala will take money or repeatedly fell victim to this. We haven't happened yet. Tell me if you have a solution
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Galaxy S
Pros and cons of using esim jio
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BasuDip
Active Level 7
Galaxy S
you should be supposed to setup eSim in the first attempt, if failed that need to be taken care by the service operator, check the device at Service Centre to be assured that the phone is not having any problems. It is not clear why eSim profile is getting locked, get the device checked by a professional.
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manisharyavy
Active Level 1
Galaxy S
Ok
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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manisharyavy
Active Level 1
Galaxy S
The service center could not even do it. There too, 56% installed and wrote the network error and then my ₹100 got spoiled. Two or three times happened there too but did not install esim, we think there is an issue in some software that is not allowing to be installed. 300 Mbps Wi-Fi was adding to the network, yet 56% is writing the network error.
I dont understand why this is happening.
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manisharyavy
Active Level 1
Galaxy S
The service center went, but the people there said that we will not be able to do it, talk to the service provider, we only fix the work related to hardware and software. Jio went to the sim agent, he got tired of installing eSim, but was not installed. Finally, Samsung Care went to Samsung Care and updated the software, yet eSim was not installed, now what should I do, what is the use of taking such an expensive phone when its feature is not being used, eSim was my favorite option, but it is not being installed, I was very sad.
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manisharyavy
Active Level 1
Galaxy S
Similarly, there is another error. In the Bixby option, there is a place error like turn on that option. Similarly, Hicks also hangs and cuts. We tried several times on our own, but again and again the same happens. Bixby cuts on its own. The option does not move forward. So far we have caught two or three errors.
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