Samsung Galaxy S24 Ultra

[Ragunathan]

Screenshot

Screenshot 

I am using Samsung Galaxy s24 ultra. 

Whenever I open the camera and start recording video. Importantly, whenever the Pro Video and Pro Photo options go, it seems upside down. Please give the solution and solve this problem 🥺. 

[jaisaakashS24Ultra]

Reset Camera Setting..

[Ragunathan]

Sure 😊

[jaisaakashS24Ultra]

Yess

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly perform the following steps to resolve your issues.

● Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
●Clear camera application data: Apps>Camera>Storage>Clear Data
●Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support