Hdr photos to sdr while uploading on Instagram from s24 ultra

[kushallp]

Whenever I upload HDR photos or videos to my Instagram story, they automatically get converted to SDR upon uploading. I don't know why this is happening.

My internet connection is good, and I have also toggled on the option to upload photos in the highest quality in Instagram. Currently using S24 ultra.

Any suggestions to this problem?

[mohnish0007]

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[Samsung_OneUi]

Turn on High quality upload option in instagram settings. If already on then turn it off and turn it on again. Restart the instagram app.

[kushallp]

Already done. Still, the problem persists.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support