Original topic:

Samsung Galaxy S24 Ultra Green Display Issue

(Topic created on: 06-23-2024 12:46 AM)
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JackFrost_7
Beginner Level 2
Options
Galaxy S
Did anyone face the green display issue on Samsung Galaxy S24 Ultra?

My Galaxy S24U (1.5 months old) suddenly got green display issue. The whole display suddenly went green and the restart button or nothing was working. I, then opened S pen and the green display went normal. I faced the same issue 2 times in this week. (once while my phone was on May update, and today while it was running with June update).
Phone is running in 60 hz (Standard mode) after the first green display issue, still faced the same "whole screen go green" issue today.

Did anyone face this problem??
5 Comments
HAKIM977001
Beginner Level 2
Galaxy S
Very sad man
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Sameer
Active Level 8
Galaxy S
Many have faced this issue world wide ...visit the nearest service centre and display will be replaced for free
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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