Original topic:

Samsung Galaxy S22

(Topic created on: 05-23-2024 01:58 AM)
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AtivSharma
Active Level 1
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Galaxy S
My new Galaxy S22's battery is swelling up and the back panel is coming off. 

I know the battery swelling issue has been there in many Samsung phones but those majorly have been stored devices. But this one, S22 I've been using it and I don't even charge it at night.

It's a real bummer to face such issues 😕 when everything else has been so great. 

Visiting the Samsung Service center tomorrow for a battery change, and I'm sure they'll somehow find a way to pin the problem on me. 

Will keep you guys posted. 
4 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report /feedback. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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AtivSharma
Active Level 1
Galaxy S
I have visited the Samsung Service center here in Goa, and as per their claims, due to fast changing speeds (25watts) the battery is known to deteriorate faster or even swell up like mine has. However, I am still responsible for this, as it is termed as misused by customer.

I don't mind paying the nominal cost of the battery replacement but ideally the company should be covering up costs of such replacements since it is them who has provided us with such a feature and low quality battery. Specially in their top S series devices.

More over, it's been two weeks and I am still waiting for the replacement battery to arrive at the service center 🙃. Super bad experience here.