Samsung is asking me to pay for a display defect that is clearly not my fault.
I’m facing the green line issue for the SECOND time, with no physical damage at all. And it’s not just me — even in my family, multiple devices have faced the same issue and already required replacement once.
Still, I’m being told to pay again because of a “3-year policy”.
Why should I spend my hard-earned money again and again for the same defect?
I’ve been a loyal Samsung customer since 2015, trusting the brand for quality and long-term reliability. But experiences like this completely break that trust.
If this is a known issue, then there should be a lifetime free replacement — not repeated charges on customers with no guarantee it won’t happen again.
This is not the level of support expected from a premium brand.
And when you did call, the only answer was your 3-year policy.
Why should I pay for a display defect that is clearly not caused by me?
This is already my second time facing the green line issue. There is no guarantee it won’t happen again after repair.
If this is a known issue, then responsibility should be yours — not the customer’s.
A lifetime free replacement policy for such defects is the only fair solution.
