S8 plus issue with SIM slot 2, no service error in 2g network area

[AmolS8plus]

SIM in slot 2 not detecting while in 2g network area, if I moved to 3g network it start working. I tried to put that SIM in another mobile it work fine in 2g area, so it seems my s8 plus has issues in detecting 2g signals

[lunaticfiend]

Make sure it's in Auto mode here. Does that SIM work on 2G when you place it in Slot 1?

[AmolS8plus]

it's in 3g/2g auto connect mode. And I checked just now it's not even working in slot1 for 2g area

[lunaticfiend]

That's pretty weird! Can you try operating any other SIM you have in 2G only mode? Just to check if the phone has problem with that particular network, or all 2G networks

[Anurag364]

me too having the same issue.. are you using jio sim with airtel..??

[AmolS8plus]

I am using jio with idea

[Anurag364]

i also talked with the airtel representative, he said customers with s8 or s8+ are facing this issue.. so disappointed that such giant players have ignored this issue..

[AshwaniGarg]

I am using Airtel and Jio. same pronlem buddy since last month. It was working fine in july and August month. 9041116298 whatsapp me.

[AmolS8plus]

I tried Jio in slot 1 and idea in slot 2 in samsung J2 and it's working fine in 2g area as well. so it seems issue only with S8

[admin_]

"Thanks for being with Samsung and for sharing your.
Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. We would like to suggest you kindly follow the below mention steps to overcome the Issue:-
1) Ensure that network frequency of your device should be selected on Auto-mode.
Menu>Settings> Connections>More Networks> Mobile Networks> Network Mode> Select Auto mode (GSM/WCDMA/LTE).
2) Search for the Network Manually as follows:
Menu> Settings> Connections>More Networks> Mobile Networks> Network Operators> Select Manual Search.
3) You may check by exchanging the SIM in SIM slots.
4) Insert different SIM card in your mobile and check if the issue is resolved or not.
If still issue persists then we would suggest you to once contact with your service provider.
"