Original topic:

S25 ultra - ultra wide camera making noise and blurry while using

(Topic created on: 02-22-2025 03:00 PM)
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PrasadSamraj
Active Level 1
Options
Galaxy S
My new S25 ultra is making noise and blurry while using the ultra wide lens. This is totally unacceptable for this device.


16 Comments
owl123
Active Level 10
Galaxy S
That's a defective device. Take it to a service centre
0 Likes
PrasadSamraj
Active Level 1
Galaxy S
Okay
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for your inquiry regarding the Samsung S25 Ultra and your concerns about its camera improvement.

Thanks to our enhanced AP, Nightography has improved on Galaxy S25 Ultra allowing you to capture videos even more clearly at night time. You can also take life-like portraits thanks to Object-aware Engine's ability to detect and adapt to lighting environments. The innovative camera system also includes a new Ultra Wide 50 MP camera so you can capture high resolution photos at all ranges including macro.

Below are the some of the features included in Camera to have best experience:

1. The most advanced AI ProVisual Engine: Our next-gen ProVisual Engine is now boosted by our powerful processor—allowing you to capture, view and edit for our best camera and editing experience yet

2. The sharpest details from Wide to Tele and even Ultra Wide: Focus on the extraordinary in the ordinary and capture precision detail macro shots with our new 50 MP Ultra Wide camera

3. Space Zoom. See the unseen: See further than you ever thought possible by flowing from 1x seamlessly to 100x with our AI-enhanced Space Zoom

For more information you can always visit our Samsung website by using the link below:

https://www.samsung.com/in/smartphones/galaxy-s25-ultra/

Warm Regards,
Samsung Customer Support

 

0 Likes
PrasadSamraj
Active Level 1
Galaxy S
What is wrong with you Samsung
0 Likes
breed
Active Level 3
Galaxy S
Like really what's wrong with them lol I'm facing the exact same issue did you get it repaired?
PrasadSamraj
Active Level 1
Galaxy S
I have submitted my device to Samsung service center highlighting the issue. I demanded replacement of device. But they said replacement can't be done after 18 days from the date of purchase. The said they can repair or issue a refund coupon for the amount paid. I opted for coupon and brought a new device with that. Just ordered today. I had to put additional money since now offers are over. Totally disappointed with Samsung.
breed
Active Level 3
Galaxy S
What was bill amount 1.4
0 Likes
PrasadSamraj
Active Level 1
Galaxy S
1.22L I payed for 512gb variant, but had to buy 256gb for 1.3L so 8k extra
breed
Active Level 3
Galaxy S
What 256gb? Why they didn't agree to pay for 512gb