Original topic:

S25 ultra hangs/freeze

(Topic created on: 02-25-2025 10:47 AM)
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Kaustubhb
Active Level 3
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Galaxy S
While dialing a phone call phone hangs / freezes, keypad hangs , if want to call recent contact unable to call as there is no Option/icon of call sometimes recent calls dont shows up and even charging is way to slow
4 Comments
Galaxy S
It means, the piece is genuine!
Kaustubhb
Active Level 3
Galaxy S
I bought from samsung shop only issue is during calls
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mprateik
Active Level 3
Galaxy S
I am using S25 Ultra for a month now, did not faced any such issue.
You should check with Service center or reset the settings and everything once. !!
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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