Original topic:

S25 heating/battery drain issue

(Topic created on: 04-07-2025 05:06 PM)
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TridipC
Active Level 3
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Galaxy S
Since last 2days I'm facing heating issue and tremendous battery drain issue. Last I updated the March patch but after that there was google security patch of 77MB which I had installed 2 days ago. Not sure if it's related to that. I'll share battery graph of before Google security patch and after.


Update:
I was able to mitigate some amount of heating issue. I need to do some more testing. Things which I did. 

Uninstall updates of below apps 
Galaxy AICore 
Google play services then force stopping it. 

Clear cache of instagram though I'm sure it's not due to this. 

Charging was a bit faster and not heating much while Charging.

Attached pic after almost 12hrs.


image
After making play services changes


 


image
After update


image
Before update


2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

5. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
5. Avoid usage of mobile phone when charging.

6. Update software: Go to Settings > Software update > Download and install > Check for software update > If Software update available > Download > Downloading updates > Install now
Note: Your phone will restart after the update is installed.

7. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

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TridipC
Active Level 3
Galaxy S
Please check the solution already. The ones you mentioned are generic which won't help anyone.
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