S25 Heating issue even with Snapdragon

[PANKS1]

Samsung team- Bought S25... Phone heats up in normal usage.. watch you tube for few min, Camera usage.. etc... pls chk and see if a software update/s are needed as this is a brand new phone/series....

[goodthings]

Good.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using third party and streaming services are power-intensive and can cause device to heat up, especially during extended use. Closing these apps may help device to cool down, And there is no such specific model which not heat during the game, It's normal for every device to heat up during game or using apps on normal tempreture but if you are feel more then heating in your device kindly follow the below steps to resolve your device issue.

● Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[PANKS1]

Did that... request ur tech team to push an update..as many users are facing same concern...

[rupnarayanKashyap]

😂