S24ultra AI Eraser issue

[AA50]

When i am tring to erase an image then error occurred.COULDN'T COMPLET TRY LATER this the message while i am using AI eraser.

[Wodehouse]

This issue might be caused by:

1. _Insufficient storage space_: Ensure you have enough storage space on your device to process the image editing.
2. _Corrupted image file_: The image file might be corrupted, causing the AI Eraser feature to fail.
3. _Software glitch_: A temporary software glitch can cause the feature to malfunction.
4. _Device resource constraints_: The device's processing power, RAM, or GPU might be insufficient to handle the AI Eraser feature.

_Troubleshooting Steps_

1. _Restart the app_: Close and reopen the AI Eraser app to see if the issue resolves.
2. _Check storage space_: Ensure you have enough storage space on your device. Try deleting unnecessary files or expanding your storage capacity.
3. _Try a different image_: Attempt to erase a different image to see if the issue is specific to the original image.
4. _Update the app_: Ensure the AI Eraser app is updated to the latest version.
5. _Clear app cache and data_: Go to _Settings_ > _Apps_ > _AI Eraser_ > _Storage_ > _Clear cache_ and _Clear data_.

_Additional Recommendations_

1. _Use a different image editing app_: Try using a different image editing app to see if the issue is specific to the AI Eraser app.
2. _Contact app support_: Reach out to the AI Eraser app's support team for guidance and potential solutions.

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[AA50]

I cheked with other images happening the same. 208GB balance is there.

[AA50]

Tried with new images but no changes

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Clear app cache through Device care:
→ Settings > Device care > Storage > CLEAN NOW.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● Kindly try to use the feature once again after performing the above given steps.
Path: Open the image> Edit button> Tools button> Object eraser button.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support