● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
● Kindly try to pair the buds after performing the above given steps. Note: Bluetooth must be enabled on your Galaxy smartphone.
Step1: Place earbuds in the case and close the lid. Step2: Open the case to enter into pairing mode. Step3: Tap ‘Connect’ and follow the on screen prompts. Step4: Go to ‘Galaxy Wearable’ app on your mobile device then tap ‘Start’. Step5: Enable your device location services to find, connect to your device and determine the relative position of nearby devices. Select location permissions. Step6: Select your Galaxy earbuds. Step7: Tap ‘Pair’. Step8: Tap ‘Continue’ to agree to the ‘Samsung End User Licence Agreement’. Step9: Grant app permissions. You’re all set to use your Galaxy Buds.
● You can reset your device by following the steps. 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember password then advise to reset (Forgot password) your Google account.
Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
