S24U + Buds Pro bluetooth audio issue

[sbverma007]

Noticed a weird issue happening while streaming audio over bluetooth from s24u to buds pro.

If I get any call in mid of an audio being played. Post the call, the audio diminishes. Like the max sound is far off the actual max.

And this continues even if I disconnect the bluetooth, toggle it on/off. The only way to fix this appears to be a reboot.

It's entirely possible that it's an issue with buds pro, but still wanted to check if anyone else facing this?

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query kindly perform the following steps to resolve your issue.

Reset app preferences: Settings > Apps > More option > Reset App Preferences.

Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

Reset settings: Settings>General Management>Reset.
Reset settings: Reset all settings to their default
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[sbverma007]

@cs_member10, this worked. tysm.