Original topic:

S24 ultra water leaked from back camera

(Topic created on: 06-14-2024 02:44 PM)
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toku
Active Level 1
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Galaxy S
Recently I was on bike ride with fmy group friends 
But suddenly weather change and started raining. But we didn't stop after sometime rain stopped and we were on the top of the mountain. The scenario was so beautiful we where like on top of the cloud .
So I wanted to capture the beautiful scenery. Took out my s24 ultra and open the camera but the camera was all blured looked like fogged so I looked back at my back camera and I found that water has leaked into camera module.
Such a bad build quality by samsung 
My all happy moments when into sad and tense.
I went to service centre and and told everything. They refuse to wash the water vapour type fog that was covering my camera.
After complaining about the service centre refusing to phone . They final accept to wash it.
Till then camera was working fine 
But they washed my camera .
My front is not working anymore..
They made it more defective.
 Am regretting after owning s24 ultra

2 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service center once again from where you have done the service of the product earlier and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

Warm Regards,
Samsung Customer Support

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toku
Active Level 1
Galaxy S
They said that they are not use to with s24 ultra as it's newly released and They said they don't want to take risk with my phone
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