Original topic:

S24 ultra issue after updating to One UI 7

(Topic created on: 04-23-2025 08:54 PM)
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Moreshwar_N
Beginner Level 2
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Galaxy S
After updating S24 ultra to one ui 7, not able to open settings App. Its continuously crashing. Same with galaxy store app.
Nothing happens when scrolling from status bar. Notification pannel is not comming down.
Restarted the device 2 ro 3 times stil facing same issue
5 Comments
User28
Active Level 10
Galaxy S
Restarting will not solve it. Try clearing system cache.
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Moreshwar_N
Beginner Level 2
Galaxy S
Its started working again.
Its stuck on initial guide mode as it was not completed due to some reason. Now after pressing power button wait for next suggestion. Once its completed now its working normally
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goodthings
Expert Level 5
Galaxy S
It's a major update. So please after some days reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also ,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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