Original topic:

S24 ultra face unlock not working

(Topic created on: 03-06-2024 07:42 AM)
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SreenivasGoud1988
Active Level 1
Options
Galaxy S
In dark conditions s24 ultra face unlock not working if any light in ur face it ia working sometimes 

Why samsung failed in this device dont know at all. 
Camera also not up to mark after update as well
6 Comments
ab28
Active Level 7
Galaxy S
It's a **bleep** device. Face unlock really not working in dark conditions but iphone easily unlocks..
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.
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ab28
Active Level 7
Galaxy S
All done but they are not replying
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goodthings
Expert Level 5
Galaxy S
Complaint again and again repeat. Thanks.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we suggest you some tips to make your face unlock feature more efficiently.

1. Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations.
2. Make sure you are in a well-lit area and the camera lens is clean.
3. For best results, make sure your image is not blurry.

If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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