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03-06-2024 07:41 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we suggest you some tips to make your face unlock feature more efficiently.
1. Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations.
2. Make sure you are in a well-lit area and the camera lens is clean.
3. For best results, make sure your image is not blurry.
If the issue still persists kindly report the problems of your Samsung smartphone with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
