S25 ultra face unlock not working

[VigneshwarBalki]

Hi Samsung Fam,

I facing issues in Faceunlock with new S25 ultra bought 2 months before.

Each time it says enter pin or draw pattern , Face unlock not usable.

Is it a bug or any setting changes needed...?

I have enrolled the face ,fingerprint, Pattern lock. But Face unlock not working. 

Kindly someone help me on this.

Thanks

Vigneshwar B

bvigneshwarkum@gmail.com 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● If you are having difficulty unlocking with Face recognition, try the face registration again.

● Glasses, hats, masks, makeup, bangs, and beards can affect the recognition process. Adding an alternative look can help the device recognize you in different situations.

● Make sure you are in a well-lit area and the camera lens is clean.

● For best results, make sure your image is not blurry.

● Face recognition is less secure than Pattern, PIN, or Fingerprint.

● Keep in mind your device can be unlocked by someone that looks similar to you (such as a twin)

● If you are having difficulty unlocking with Face recognition, try the face registration again. Remove the current face data by opening Settings, and then tapping Biometrics and security. Tap Face recognition and then enter your credentials. You can now tap Remove face data to clear the facial recognition data so that you can have a fresh start.

If the issue still occurs, please visit the service centre for a physical device inspection. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support