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Original topic:

S24 ultra display issue after 1st may update

(Topic created on: 05-07-2024 09:17 PM)
634 Views
Mack85
Active Level 2
Options
Galaxy S
I have some horizontal patches on my screen after updating new firmware update released on 1st may 2024

And now its getting bigger and bigger any solution on this 

image


7 Comments
Mack85
Active Level 2
Galaxy S
Surprisingly thats not shwoing in screenshot
0 Likes
Zammi
Active Level 9
Galaxy S
I'm looking at your screenshot from an S24 ultra. I can't see any patches.

It can't be a software issue. Visit a Samsung service center.
Mack85
Active Level 2
Galaxy S
Shall I try factory reset once?
0 Likes
Zammi
Active Level 9
Galaxy S
Yes, remember to backup your phone before doing the factory reset.
Mack85
Active Level 2
Galaxy S
Unfortunately didn't worked now I have to go to service center to check
0 Likes
Samsung_specialist
Community Manager
Options
Galaxy S

If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

0 Likes
Mack85
Active Level 2
Galaxy S
I already visited the samsung service center and they told me I have to change the display something has went wrong with display
0 Likes