Original topic:

S24+ heating when camera is used for 15 minutes

(Topic created on: 06-18-2024 04:47 PM)
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_manish
Active Level 7
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Galaxy S
My samsung galaxy s24 plus 512gb model getting heated when camera is used for just 15 minutes. 
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11 Comments
_manish
Active Level 7
Galaxy S
I have used samsung galaxy s4 ,s8+ & now s24+ , one thing is common that's Heating issues.
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_manish
Active Level 7
Galaxy S
Hey samsung suppose you buy high end car and drive it in performance mode & that's what speciality you bought it for and after driving for 15 minutes, car heats up & you have to wait sometime to cool it down. How will you feel it, that's the same problem with flagship devices
deepakleo
Active Level 1
Galaxy S
I was thinking of buying s24+ but if it heats up like s21 then what's is point of buying it
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sammy25
Active Level 10
Galaxy S
As expected from Shitynos
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_manish
Active Level 7
Galaxy S
Battery drain at the same time
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Galaxy S
Any solution?
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_manish
Active Level 7
Galaxy S
If they want, they can fix with a update
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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deepakleo
Active Level 1
Galaxy S
It does not help.. it still gets warm after 15 minutes of use
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