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04-10-2025 04:50 PM (Last edited 04-10-2025 04:50 PM ) in
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Galaxy S
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04-11-2025 10:42 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we wanted to confirm that One UI 7 will first be released for the S24, followed by other models in the upcoming weeks. To stay informed about the latest updates, we encourage you to remain active on the Samsung Members application where you can receive notification alerts.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your device heating concern.
1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.
7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.
8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.
Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/
Warm Regards,
Samsung Customer Support
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04-14-2025 06:33 PM in
Galaxy S