Original topic:

S24 Ultra poor display and camera output

(Topic created on: 01-29-2024 09:21 AM)
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AtreeB
Active Level 2
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Galaxy S
Dear samsung. 
I have taken s24 ultra 3 days back with a high expectations. I traded my beloved s23 ultra. But that was my greatest mistake it seems now. The camera the display shaepness. Its just gone. Everything is grainy when i see photos in dark. The quality of zoom is just gone. No clarity. No sharpness in any images. Regretting why I have traded my s23 ultra. I moved fron ios after seeing the performance of s23 ultra. But seems samsung dont want to keep their flagship customers now. If this is not resolved, I will again move to ios or see for other flagships.
17 Comments
AtreeB
Active Level 2
Galaxy S
You have taken a good decision. Now I dont know what to do. I am really upset now.
Galaxy S
Don't worry bro samsung will fix it basically I'm a big fan of note series had always exchanged notes for the next one but after Note 20 when it was only s21 ultra from then I noticed this weird thing about samsung somehow they make pre order phones behave like beta versions don't know why they do this but issues that are on many devices are these pre ordered phones even on s23 ultra many complained about s pen getting burned and aluminium coating getting distorted and all were pre ordered stuff
SubbuK
Active Level 4
Galaxy S
Looks like if this is not resolved, this S24 Ultra model is a biggest failure from Samsung as Display is the highest user experience matter on a mobile.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the Galaxy S24 series model has been adjusted for colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is an intended color adjustment and is not a defect of the product, so you can use it with confidence.

To provide our customers with the best possible experience, we value customer feedback and continuously work to make our products better and more efficient.

For the camera issue kindly share the log file with 4 to 5 images of the issue and a short video clip for better understanding. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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AtreeB
Active Level 2
Galaxy S
Dear Samsumg,

I am very demotivated and dissapointed after seeing the camera quality and very bad post image processing. Even other low end phones give better output. Almost everyone is complaining. S23 ultra was far far better. Its very hurtful to get such products after investing so much money. I dont need to upload any photo You know it already I bilieve. Please work on the software update and dont suggest to upload any photo. I am waiting for the software update where I bieleve the camera will be better.
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Rhythmsaha
Active Level 1
Galaxy S
The display has a green tint in all brightness levels
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Anonymous
Not applicable
Galaxy S
I completely agree with you display colours look washed out and camera is just pathetic.
I miss my old one plus phone
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ROZAJMERI
Active Level 7
Galaxy S
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update one UI version 6.1
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