Original topic:

Pink line on Galaxy s21plus display

(Topic created on: 01-31-2024 07:53 PM)
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Rohan_M
Active Level 1
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Galaxy S
Started getting pink line on right side of my Samsung galaxy s21+. I had recently updated it to Android 6/one UI 14.
Faced similar issue with my S9plus as well with no resolution from samsung.
Tired of getting issues on premium phones and no resolution from branded company like Samsung. How to resolve this issue?
6 Comments
goodthings
Expert Level 5
Galaxy S
Please complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. Thanks.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Please visit this mentioned links to resolve your device issue:

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

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Rohan_M
Active Level 1
Galaxy S
I received reply on whatsapp from Samsung support that samsung provided free screen replacement for samsung s20, 21 and 22 devices till 31sr december 2023. However, I my device started showing this pink line from 1st Feb 2024. What are we supposed to do in that case?
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Rohan_M
Active Level 1
Galaxy S
Shouldn't such devices which started facing issue after 31st December 2023 be also provided with free screen replacement?1706799478549.jpg
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Rohan_M
Active Level 1
Galaxy S
Update: Service centre confirmed that as a policy company is providing free screen replacement if there is no water or physical damage to the screen. Service center inspected my device's motherboard on monday evening, got approvals, ordered screen replaced it and I got call on Wednesday morning saying the phone was ready for pick-up. That was a fast turnaround. Only had to pay labour charges. Nice experience for a change.
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ROZAJMERI
Active Level 7
Galaxy S
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update one UI version 6.1
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