I even tried using the S24 ultra by turning on ‘Eye Comfort Shield’, ‘Adaptive colour tone’, ‘Natural’ screen mode (instead of Vivid mode), FHD+ resolution etc; but none of this helped.
After going through these links, I understood that the S24 Ultra has a lower PWM value (492 Hz) display which is the root cause for my eye pain and headache. The Nothing Phone 2 has a PWM close to 2000Hz and hence doesn't cause eye pain/headache while using it.
Hence I submitted my S24 Ultra phone to the Samsung service center on April 29th and my case was transferred to the Head office.
I don’t know who all inspected the device and what was inspected; after writing multiple emails daily, waiting and talking on call for hours daily to get a status, being given false information and promises; I was bluntly told by head office that neither a replacement or return would be possible and the product is working fine absolutely.
I never agreed to this and again provided them additonal proofs/links (as shown below including community links of other countries) explaining the issues caused due to lower PWM.
Even after providing all these details, its been 3 months as of today (the phone was in the service center for 3 months, from April 29th till today) and they are not bothered to listen and understand that this whole lower PWM value is a major design flaw of S24 Ultra and not concerned to only my device and is the root cause for eye pain/headache.😡
They have stopped replying to my emails and not willing to provide me a refund; as further using this phone would surely have an irreparable impact on my eyesight.
I am completely devastated and feel that I have been cheated of my hard earned money (Rs 100000 +).😢😡
After spending hours daily for more than 3 months on Customer Care, Service Center and Head Office - highlighting my issue and the health hazard it would cause; I am very very annoyed at the resolution of this issue and feel cheated.
Just running some software tests on the phone and saying hardware is perfect and same as Apple; clearly shows the stubbornness and unwillingness of Samsung to understand customer issues deeply, support them properly and accept them.
It is also a big failure on Samsung in providing a resolution which would be beneficial for the customer and doesn’t make him feel cheated of his invested money and doesn’t make him feel pressurized as part of the support process.
This whole process has been mentally tiresome and stressful and above all they dont provide any proofs of the analysis and tests carried out and blindly force us to accept whatever they say which is the worst.
I dont know what more I need to do; to get my hard earned money back from these people.
NEVER BUYING SAMSUNG AND NEVER EVER WANT TO EXPERIENCE THEIR CUSTOMER SUPPORT.😡😡
PLEASE SHARE AS MUCH AS POSSIBLE SO THAT PEOPLE COME TO KNOW ABOUT THESE ISSUES.
What would you do with this information? They aren't interested in helping or providing a resolution. They haven't done anything since last 3 months. I just need refund of my money as I don't wish to continue with samsung anymore.
Bende türkiyede yaşıyorum ve s24 ü 1 hafta önce aldım fakat inanılmaz baş ağrısı göz ağrısı yaşıyorum araştırmalarım sonucu pwm nedeniyle bunun olduğunu anladım. Maalesef tab s9 umu kullanırken de baş ve göz ağrısı yaşıyordum ve konu buymuş 2 ürünüde satacağım ve bir daha asla Samsung almayacağım bu kadar üst seviye telefon ve tablet yapıp 10 bin TL lik Çin telefonlarında plan bu özelliğin olmaması korkunç.
I can understand your pain. Samsung have the least consideration to customer health issues caused by their products. I hope they accept your S24 and Tab9 return and provide you full refund. They are not accepting my S24 Ultra return and not providing any solution. Worst nightmare. Never Samsung again.
