S24 Ultra Green Line issue

[RomeoV3]

Team,

My S24 Ultra is exhibiting a green line display anomaly. Functionality was previously normal for 13 months, but a green line has appeared recently, not immediately following the One UI 7 beta update. Please advise on recommended troubleshooting steps.

[ram_ram]

Sir contact samsung care + through my galaxy app from your mobile samsung changed my s22 mobile display free of cost samsung service center has no authority to change display try sir

[RomeoV3]

Sure let me try it, Thanks

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[RomeoV3]

I submitted a job sheet via mobile, and it's currently under review. They've confirmed no physical damage, yet they're requesting approximately 21,000 rupees for a display replacement due to the warranty having expired. I would appreciate Samsung's assistance in securing a free display replacement. I've always trusted Samsung, and if this issue isn't resolved satisfactorily, I'm concerned about continuing my relationship with the brand.