Original topic:

S24 Ultra Camera Problem

(Topic created on: 02-20-2024 06:35 PM)
471 Views
i4Basant
Active Level 4
Options
Galaxy S
When you switch the camera lens 3x to 5x and 5x to 3x at about 15 cm distance over the keyboard showing a weird shakey experience for better understanding try to focus on laptop keyboard and switch lens 3x to 5x and 5x to 3x and see the magic
Note - don't take picture of keyboard only switch 3x to 5x and 5x to 3x, watch in view finder what you experience 
8 Comments
S_Kumar73
Expert Level 5
Galaxy S
As per samsung statement it's a special feature..🤦
0 Likes
FearLesS007
Active Level 7
Galaxy S
Their defects are always a new normals nd features, they always try to hide their mistakes instead of accepting or resolutions
0 Likes
Sayan_SS_
Expert Level 5
Galaxy S
Yes it is Happening To Many S24 Ultra User But May Be it Will Get OK After A Update.
0 Likes
ab28
Active Level 7
Galaxy S
This issue has been raised by me and several others (as this is only in S24 Ultra and not in s23, s22 and s21 series). They are calling it not a problem but I raised question, why this not happened to other previous S series. They don't have reply.
Just wait for an update. I am sure they will not resolve this issue but there would be some camera improvements overall
i4Basant
Active Level 4
Galaxy S
Hmm!
Wait and watch
0 Likes
himz12
Active Level 6
Galaxy S
Yes agreed... not sure if this can be fixed with the upcoming update .
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the Ultra-wide, Wide, and telecamera lenses are physically located in different positions, there is also a difference in view angle, similar to eye parallax.

Thus, changing the zoom ratio leads to a camera lens shift which in turn causes a subtle change in view angle. Also, when changing the zoom ratio quickly, the preview screen may appear slightly disconnected as it takes time to switch between the Ultra-wide, Wide, and telecamera lenses.

If you move the zoom slowly, the screen transition becomes smoother.

Warm Regards,
Samsung Customer Support

0 Likes
i4Basant
Active Level 4
Galaxy S
I m totally agree with you but why this problem didn't occurred with my iPhone and oneplus devices in same scenario I tested with oneplus 7 pro and iphone 13 pro max
0 Likes