Original topic:

S24 Ultra Camera Post processing disaster in 200 and 50 MP modes

(Topic created on: 11-03-2024 03:03 PM)
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Sajaldigi
Active Level 3
Options
Galaxy S
After buying this phone i felt i have been cheated by the brand. The phone camera with 50 and 200 MP mode is having an issue. After clicking the pictures in that mode the images look fine for 2-3 seconds, but after it is processed it becomes a bit too much contrasty. Which makes the pics unusable and the 50 and 200 MP camera option useless.


What is the point of buying most expensive flagship phone when getting these bullsh@t results. Its disheartening and enraging at the same time. As a samsung fan from a long time I am utterly disappointed. Apple wins. Customers lost.

Instead of making a buzz about AI circle to find which is actually a feature by google not by samsung, they should work on software in flagship phones.
5 Comments
mickySaini
Active Level 1
Galaxy S
I think 200 MP clicks best when there is low light outside. However for general purpose you should use 12 MP camera. You can also off post processing or Super HDD in setting option in Gallery app.
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Sajaldigi
Active Level 3
Galaxy S
Its still processing after turning off super HDR on gallery
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mickySaini
Active Level 1
Galaxy S
Download camera assist app from Good lock and there you'll find auto hdr. Turn off auro hdr also
Sajaldigi
Active Level 3
Galaxy S
I guess it worked. Thanks.
Talk about accessibility of certain features in samsung. I mean we have download another app just to turn off a feature.
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Our sincerest apologies for the inconvenience. Please be assured that we are doing everything possible to rectify the situation. However, we request you kindly share the log file regarding camera performance issue. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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