S24 ULTRA Heating Issues

[GALAXYECOSYSTEM]

Lately, I've noticed unusual heating near the camera and left side of my phone when using social media, even for short periods of 10 to 20 minutes. This is something I haven't experienced before since purchasing the phone in January 2024.

Has anyone else encountered a similar issue?

[yankler]

Same bro

[GALAXYECOSYSTEM]

I guess this Nov. security patch has got some issues with it.
Let's tag #samsung and let their team respond.

[Wodehouse]

Unusual heating issues can be concerning.

Potential Causes
1. *Software Updates*: Recent software updates might have introduced bugs or optimization issues, leading to increased heat generation.
2. *Resource-Intensive Apps*: Social media apps can be resource-intensive, causing the phone's processor to work harder and generate more heat.
3. *Malware or Viruses*: Malicious software can cause unusual heating issues by running background processes or transmitting data.
4. *Hardware Issues*: Faulty or malfunctioning hardware components, such as the camera module or battery, can cause heating issues.
5. *Overcharging*: Overcharging your phone can cause the battery to heat up.

Troubleshooting Steps
1. *Close Resource-Intensive Apps*: Ensure you're closing social media apps and other resource-intensive apps when not in use.
2. *Update Software*: Check for software updates and install the latest version.
3. *Run a Virus Scan*: Use a reputable antivirus app to scan your phone for malware or viruses.
4. *Check Battery Health*: Go to Settings > Battery > Battery health to check the battery's condition.
5. *Avoid Overcharging*: Try to keep your phone's battery level between 20% and 80% to avoid overcharging.
6. *Clean the Phone's Exterior*: Ensure the phone's exterior, especially the camera area, is free from dust and debris.
7. *Monitor Phone Temperature*: Use an app like CPU-Z or Device Monitor to monitor your phone's temperature and identify which apps or processes are causing the heating issue.

Additional Tips
1. *Contact Manufacturer Support*: Reach out to your phone's manufacturer support for further assistance or guidance.
2. *Visit a Authorized Service Center*: If the issue persists, consider visiting an authorized service center for a thorough diagnosis and potential repair.

By following these steps, you should be able to identify and potentially resolve the unusual heating issue on your phone.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[samsung2425]

Yeah, update to the December security patch; it might help cool things down.

[GALAXYECOSYSTEM]

Just now updated. The issue still persists.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[GALAXYECOSYSTEM]

Kindly click on the link below to read my findings on the heating issues.

https://r2.community.samsung.com/t5/Galaxy-S/S24-ULTRA-ISSUES/td-p/17879989?src=ShareByUserCM