Heating issue

[Anchorshivani]

Don't knw why but my samsung s24 ultra is getting heated up nowadays while using... while charging or playing... 

Can anyone help me with this heating issue...

I bought this fone 4months back... 

[Mr_Desai]

Try to restart your phone once a day. It may help to run your device smoothly & catch less heat. This may help

[Anchorshivani]

I tried.. but still facing the same heating issue 😕

[Mr_Desai]

I am using S24 Ultra too. My device gets slightly heat during charging while using camera & while playing games.

If your device is heating in regular usage & get more heat while charging or gaming then please contact customer care they will surely help.
If that won't resolved then please go to customer care center physically.

Please let me know if you need any more help. 🙏

[Mr_Desai]

Once I had experience of more heating issue during charging, so I was charging my device for 50-60% then I unplugged my device after cool down i plugged my device again. After software update this issue was solved.

[RUIII]

Slightly heating is normal as long as there is no lag in performance...

Still
you can complain to Samsung customer care through the Samsung Members app as an error report and send log files with it for this issue? Then just wait for the next update, Samsung might fix it soon. If you like, please accept this as a solution, it helps other users too. Just click on the 3 dots in my reply section and hit "accept solution." Thanks.

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support