S24 FE Microphone issue

[U_Adharsh]

I recently purchased new S24FE and I'm experiencing an issue with the microphone. When I use the speakerphone, people can hear me clearly, but when I use the microphone directly, they can barely hear me(disturbance and voice break). This issue sometimes persists in voice recording feature in socialmedia applications too. If i restart the device it works normally for sometime and after a while this issue returns. Has anyone else faced this issue, and do you have any suggestions on how to fix it?

[goodthings]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[U_Adharsh]

Let me implement these steps

[goodthings]

Please go to main page of Samsung Members app, click on support, click on feedback, click on error report then follow instructions on screen. Log files automatically send by system immediately after send error report but don't close Samsung Members app during this process until complete. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

You're welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Disconnect all accessories: Disconnect anything plugged into the headphone jack like, a selfie stick, headphone, Bluetooth, etc.
● Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device.

● Restart the device: Press & hold the power key>Tap on Restart>Tap again to Restart your phone.

● Record your voice without using headphones by using a voice recorder" and playing the recorded audio:

Step 1: Navigate to the apps screen and tap on the Samsung folder.
Step 2:Tap on Voice Recorder.
Step 3: Tap on recording to record your voice then tap on Stop to save the recording.
Step 4: Tap on Save.
Step 5: Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[U_Adharsh]

Mine is a very new phone only 4 days and a new arise now that's related to touch not registering sometimes that happens very less often. But there is a issue

[U_Adharsh]

I have sent the device to service center and they reinstalled the full android software which removed the issue for 2 days and again the same issue arise