S24 FE Heating issue

[Desizner]

I am facing heating issue with my approx 3month old S24 FE. Is there any solution?

Thanks

Arnab 

[Rohitbonagiri]

Delete if u use apk and turn off the Bluetooth when u r not using it .
Maximium of ur device stop heating .
If u agree with my solution please click on 3 dots of this message and click accept solution
Thank you

[Ankur14]

Typical Exynos Heating bro. Even I own a S23FE and also the Indian summers and Exynos is a deadly combination of Heat and Lag.
But u try to check the background usage and restrict the apps which are not in use .
Turn the AOD to just tap and try to use with Battery saver once.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon also remove cover and use your phone in cool atmosphere. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[Desizner]

Sure, I will report the same but at the same time how you could say to use phone without over and specially atmosphere, when am in India. Also if it's a issue then in time of selling the product you should mention that one cool atmosphere is require....

[goodthings]

It's summer season. Thanks.

[Desizner]

I know, but why I told this, because I spend my maximum time in AC room due to my job purpose... Anyway let me do one more time all the process told by both you and customer support team..

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support