Original topic:

S23FE September month Update issue

(Topic created on: 10-08-2024 05:12 PM)
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Spidey_007
Beginner Level 5
Options
Galaxy S
First of all, I have two S23FE smartphones. In one of the phones, I updated to the September month update. After finishing the update, I can clearly see degradation in the updated S23FE, especially in the cameras. The front camera literally looks like an A-series camera. Now, I can't experience the S-series user experience in the camera. #Samsung, kindly fix this in the next update.
7 Comments
Galaxy S
They launched s24fe bro It happens same for s21fe
When s23fe arrived
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues. Therefore, we are taking your valuable feedback, We are continuously working to make our products better and more efficient.

However, kindly share the log fileregarding Camera issue. Also, share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve your issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

dhiva13
Active Level 1
Galaxy S
Sometimes software updates can unintentionally affect camera performance or other features. Have you tried troubleshooting by clearing the camera app's cache or even doing a factory reset? You could also reach out to Samsung Support to make them aware of the issue directly.
saurabh97
Active Level 4
Galaxy S
The camera is worst now after update
Spidey_007
Beginner Level 5
Galaxy S
Yeah bro..🥲
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