S23 ultra

[Swissrock]

I am requesting all S23 users, especially S23 Ultra users, to report Samsung to fix the camera quality. After one ui 7 update the camera quality very much downgraded .We all face grainy, noisy photos after capture. So why did we buy Samsung for this reason? If this continues, we will need to switch to another brand.

[SuMiT12301]

I haven't noticed any downgrade in the camera of my S23 Ultra. Rather, it is more convenient for next level photography and videography for the camera positioning. It is better to reset the camera settings and re-applying them after a software update. If it helps then it is fine, if not then you have to visit the service centre.

[iamsubha]

I also think canera quality degraded. Previously with hogher zoom 20x the photo quality and image processing was very good bt now its pathetic.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check the physical condition of your camera lens, such as broken camera lens or scratchy camera lens.

● Kindly camera lens cleaning: Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support

[Swissrock]

I already done everything. But the problem not solved

[anurathi332686293809]

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