Original topic:

S23 ultra camera zoom issue after One UI 6.1.1. Update

(Topic created on: 09-20-2024 06:59 PM)
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S_Kumar73
Expert Level 5
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Galaxy S
Following the One UI 6.1.1 update, there has been a significant decrease in the camera's zoom capability, getting blurred image when we zoom from 16x to 20x, despite the quality optimization settings being set to maximum. This issue has been widely reported by users in the Samsung Members Community. Kindly escalate this matter to the relevant team for prompt investigation and resolution.

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I RAISED COMPLAINT VIA ERROR REPORT. REQUESTING ALL THE S23 ULTRA USERS TO POST THE SAME VIA ERROR REPORT 
12 Comments
Galaxy S
+1
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Galaxy S
+1
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Lds
Active Level 7
Galaxy S
Yes camera quality decrease
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S_Kumar73
Expert Level 5
Galaxy S
As usual default chatbot reply,there is no use sending error report to this team. Complete waste of time 1726610112817_1726610112802_0.jpg
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barjo
Active Level 5
Galaxy S

olso in my s23 ultra, same problem

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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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ASUDE
Active Level 1
Galaxy S
Same issue observed and reported 20240917_141710_1000274863_1726562832.jpg20240917_141706_1000274862_1726562828.jpg20240917_141619_1000274856_1726562781.jpg20240919_104851_1000278079_1726723135.jpg
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KD91
Active Level 6
Galaxy S
What about the battery life in 6.1.1 .? Did it improve ..??
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S_Kumar73
Expert Level 5
Galaxy S
Very bad
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