Original topic:

S23 ultra: big problem after update

(Topic created on: 11-13-2023 09:05 AM)
1451 Views
Shubham_sony
Active Level 5
Options
Galaxy S
after updating my device to android 14.... i am unable to send sms from secure folder. i can't regoster my number in phonepe...google pay...imobile....axis mobile....Au banking etc. any application that verify you by mobile number can't work after update. it shows sending sms failed. please do some needful at the earliest. 
23 Comments
Mehz
Active Level 7
Galaxy S
Mine is working perfectly fine.. go to service center they will help you with the connection problem
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VinodSolanke
Active Level 4
Galaxy S
In secure folder ur phonepe n gpay is working
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Shubham_sony
Active Level 5
Galaxy S
i have already gone there ....they reset it too....but facing the same issue...
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Martii
Active Level 3
Galaxy S
Did you tried changing default messaging app??
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Shubham_sony
Active Level 5
Galaxy S
i made a factory reset too
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Shubham_sony
Active Level 5
Galaxy S
yes
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Jithin1995
Active Level 1
Galaxy S
Hi all me also facing the same issue after once i updated to 14.

I tried to do a factory reset also but still the issue has remaining..

Any solution ???
Shubham_sony
Active Level 5
Galaxy S
i still searching solution.... i also reset my device twice and also visited nearest samsung care they again update my software but still i am facing same issue....contacted samsung care team but they said this feature will permanently stops in all android 14 devices. one device one app.... let's make a team and daily send them our issue then we will get a solution....not a single user can make change. post and repost this issue again and again and tag them they will look and made a solution for this problem.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue, This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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